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SupportTicketRequestCategoryCreateRequest

Payload to create a manual request category for an agent.

agent_idAgent Idrequired

ID of the agent (a configured AI assistant / bot persona) this record belongs to.

display_nameDisplay Namerequired

Human-readable category name. The backend derives the stable key from this value.

Possible values: non-empty and <= 80 characters

descriptionDescription

Guidance for when this category should be used.

Default value:
examplesstring[]

Short example customer goals that fit this category.

is_activeIs Active

Whether the category is immediately available to the classifier.

Default value: true
SupportTicketRequestCategoryCreateRequest
{
  "agent_id": 0,
  "display_name": "string",
  "description": "",
  "examples": [
    "string"
  ],
  "is_active": true
}