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RefusalReasonImportItem

crm_idCrm Idrequired

Identifier of the matching record in the connected external CRM, if any.

nameNamerequired

Possible values: non-empty and <= 80 characters

movement_type object
anyOf
SystemMovementType

Kind of a technical, non-conversational lead stage movement. Used as a neutral signal through the movement pipeline; transformed into the agent's designated refusal reason (RefusalReason.movement_type) downstream. None = conversational.

Possible values: [ignore, total_ignore, outreach_failure, delivery_failure, invalid_contact, blocked_contact, blacklisted_contact]

RefusalReasonImportItem
{
  "crm_id": "string",
  "name": "string",
  "movement_type": "ignore"
}