PaginatedResponse[SupportTicketRequestCategoryRead]

items object[]required

Array [

idIdrequired

Unique numeric identifier of the record.

agent_idAgent Idrequired

ID of the agent (a configured AI assistant / bot persona) this record belongs to.

keyKeyrequired

Stable normalized identifier derived from the display name.

display_nameDisplay Namerequired

Human-readable category name shown in settings and analytics.

descriptionDescriptionrequired

Guidance for when this category should be used.

examplesstring[]required

Short example customer goals that fit this category.

sourceSupportTicketRequestCategorySourcerequired

Whether the category was created manually, proposed by the LLM, or reserved by the system.

Possible values: [manual, llm, system]

is_activeIs Activerequired

Whether the classifier can currently choose this category.

created_atdate-timerequired

Creation time (UTC, ISO 8601).

updated_atdate-timerequired

Last modification time (UTC, ISO 8601).

]

pagePagerequired

limitLimitrequired

totalTotalrequired

pagesPagesrequired

PaginatedResponse[SupportTicketRequestCategoryRead]

{
  "items": [
    {
      "id": 0,
      "agent_id": 0,
      "key": "string",
      "display_name": "string",
      "description": "string",
      "examples": [
        "string"
      ],
      "source": "manual",
      "is_active": true,
      "created_at": "2024-07-29T15:51:28.071Z",
      "updated_at": "2024-07-29T15:51:28.071Z"
    }
  ],
  "page": 0,
  "limit": 0,
  "total": 0,
  "pages": 0
}