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AgentSupportTicketRequestCategoryConfig

Controls request-category classification for closed support tickets.

classification_enabledClassification Enabled

Whether closed support tickets are assigned to an agent-scoped request category.

Default value: true
auto_create_enabledAuto Create Enabled

Whether the LLM may create a new reusable category when no active existing category fits. When false, unmatched tickets are assigned to the system insufficient_info category.

Default value: true
AgentSupportTicketRequestCategoryConfig
{
  "classification_enabled": true,
  "auto_create_enabled": true
}