AgentRefusalReasonConfig

Controls refusal reason classification when a dialogue moves a lead to a refusal outcome stage.

classification_enabledClassification Enabled

Whether refusal-stage dialogues are assigned to an agent-scoped refusal reason.

Default value: true

auto_create_enabledAuto Create Enabled

Whether the LLM may create a new reusable refusal reason when no active existing reason fits. When false, unmatched dialogues are assigned to the system insufficient_info reason.

Default value: true

AgentRefusalReasonConfig

{
  "classification_enabled": true,
  "auto_create_enabled": true
}