AgentHumanClarificationConfig

Persisted settings for escalating an unresolved client question to a human manager.

enabledEnabled

Whether the agent may defer a dialogue and ask a human manager for help.

Default value: false

channel_id object

Manager-facing destination chat/channel for clarification notifications.

anyOf

• string
• null

string

message_thread_id object

Optional thread or topic inside the manager channel.

anyOf

• string
• null

string

timeout_secondsTimeout Seconds

How long the clarification may stay pending before expiring.

Possible values: >= 1

Default value: 14400

extra_text object

Optional extra static text appended to the manager notification.

anyOf

• string
• null

string

follow_up_enabledFollow Up Enabled

Whether the client-facing waiting message is sent after the manager notification succeeds.

Default value: true

follow_up_message_source object

Optional source of the client-facing waiting message. Literal content (text, prepared_message_id, waba_template_id, files) is sent as-is; a source with only prompt_id generates the message with that prompt; when unset, the message is generated with a built-in prompt.

anyOf

• MessageSource
• null

text object

anyOf

• string
• null

string

prompt_id object

anyOf

• integer
• null

integer

prompt_version_id object

anyOf

• integer
• null

integer

prepared_message_id object

anyOf

• integer
• null

integer

waba_template_id object

anyOf

• integer
• null

integer

file_idsinteger[]

caption object

anyOf

• string
• null

string

timeout_follow_up_message_source object

anyOf

• MessageSource
• null

text object

anyOf

• string
• null

string

prompt_id object

anyOf

• integer
• null

integer

prompt_version_id object

anyOf

• integer
• null

integer

prepared_message_id object

anyOf

• integer
• null

integer

waba_template_id object

anyOf

• integer
• null

integer

file_idsinteger[]

caption object

anyOf

• string
• null

string

lead_field_namesstring[]

Ordered lead CRM field keys that should be snapshotted into each clarification.

AgentHumanClarificationConfig

{
  "enabled": false,
  "channel_id": "string",
  "message_thread_id": "string",
  "timeout_seconds": 14400,
  "extra_text": "string",
  "follow_up_enabled": true,
  "follow_up_message_source": {
    "text": "string",
    "prompt_id": 0,
    "prompt_version_id": 0,
    "prepared_message_id": 0,
    "waba_template_id": 0,
    "file_ids": [
      0
    ],
    "caption": "string"
  },
  "timeout_follow_up_message_source": {
    "text": "string",
    "prompt_id": 0,
    "prompt_version_id": 0,
    "prepared_message_id": 0,
    "waba_template_id": 0,
    "file_ids": [
      0
    ],
    "caption": "string"
  },
  "lead_field_names": [
    "string"
  ]
}